Return Policy
Return & Refund Policy
Thank you for supporting independent art and sustainable fashion.
Every item in this store is unique — whether it’s an original artwork or a second-hand piece from my personal collection.
✅ Returns & Refunds (Second-Hand Clothing)
I accept returns on clothing items under the following conditions:
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You contact me within 7 days of receiving the item.
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The item is returned within 14 days of delivery.
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The item must be returned in the same condition as received — unwashed, unworn, and with all original tags/labels (if applicable).
Once the item is received and inspected, a refund will be issued to your original payment method.
Return shipping costs are the responsibility of the buyer.
🎨 Original Artworks (Paintings)
All original artworks are final sale.
Each artwork is one-of-a-kind, and I take great care to photograph and describe every piece accurately. If you have any questions or want to see extra photos before purchasing, I’m happy to help.
🚚 Shipping Issues / Damaged Items
If your order arrives damaged or incorrect:
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Email me within 48 hours of delivery
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Include your order number + clear photos of the packaging and item
I will take care of it immediately and work toward a replacement, repair, or refund depending on the situation.
❓ Exchanges
Exchanges are possible for clothing only, if the requested item is still available.
Because most items are one-of-a-kind, I cannot guarantee availability.
📩 Contact
For returns, exchanges, or questions:
📧 [email protected]
Include:
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Your name
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Order number
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Photo of the item (if needed)
❤️ Thank you
Every purchase supports:
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An independent artist
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The circular fashion movement
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The development of Hydee — a platform that helps second-hand shops thrive
You’re not just buying —
you’re part of the experience.